Appointment Policy
To allow ample time for all patients and for scheduled surgeries, we operate by appointment only. Emergencies are inevitable and they do receive top priority, which is why appointment delays may still occur from time to time. Please realize that we make a sincere attempt to see each client on time.
If you have an emergency, please call us before coming in so that we may ascertain the severity of the emergency and adequately prepare for your arrival. We handle all emergencies for our clients on a priority basis.
New Clients
Please arrive 10 minutes prior to your appointment time. This will give us time to look over your pet’s previous health records. It is important that you bring along any pet records that you may have. In addition, a stool sample is recommended for all new patients.
Patient Arrival Policy
Although we make very effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. For this reason, we request the following:
For dogs, this means a properly fitted collar and a non-retractable leash. If your pet is aggressive or hard to control, feel free to come in first to see if the coast is clear or ask for assistance.
Cats and pocket pets, for their own protection, must be in a pet carrier.
Payment Policy
In order to provide our patients with high quality veterinary care and to maintain our hospital, we require full payment when services are rendered. We accept Visa, MasterCard, Discover, American Express, cash and personal checks with proper identification.
We also accept Care Credit, an instant flexible payment program specifically designed for health-care expenses. Care Credit can be used for unexpected medical and hospitalization expenses, making it easier to get your pet the medical care that it needs.
Admissions
Surgery or medical drop off patients can be checked in to the hospital between 7:00 am and 8:30 am. For safety, your pet should be fasted before surgery. Please remove their food by 9:00 pm the night before surgery (*see note regarding rabbits and exotics below). They may have water up until the time they come into the hospital.
*Rabbits and small exotics should not be fasted. Please give food and water. Please bring some of their food and hay so we can offer it to them as soon as they are awake.
Please allow approximately 15-20 minutes for admission for surgery. The medical technician will complete a Hospital Authorization Form with you at this time. Please be sure you leave us with the correct phone numbers to reach you during the day for follow-up communication or questions that arise before surgery. Most surgeries are completed between 12:00 pm and 3:00 pm, barring emergencies. Please call the hospital after 3:00 PM for a progress report and to set up a discharge appointment.
