For Our Clients

Hospital Policies

Appointment Policy

To allow ample time for all patients and for scheduled surgeries, we operate by appointment only. Emergencies are inevitable and they do receive top priority, which is why appointment delays may still occur from time to time. Please realize that we make a sincere attempt to see each client on time.

If you have an emergency, please call us before coming in so that we may ascertain the severity of the emergency and adequately prepare for your arrival. We handle all emergencies for our clients on a priority basis.

New Clients

Please arrive 10 minutes before your appointment time. This will give us time to look over your pet’s previous health records. You must bring along any pet records that you may have or you can use our online form to upload them below. In addition, a stool sample is recommended for all new patients.

Please upload your records to us at least 24 hours before your appointment.

Pet Records Upload

Patient Arrival Policy

Although we make very effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. For this reason, we request the following:

For dogs, this means a properly fitted collar and a non-retractable leash. If your pet is aggressive or hard to control, feel free to come in first to see if the coast is clear or ask for assistance.

Cats and pocket pets, for their own protection, must be in a pet carrier.

Payment Policy

In order to provide our patients with high-quality veterinary care and to maintain our hospital, we require full payment when services are rendered. We accept Visa, MasterCard, Discover, American Express, cash, and personal checks with proper identification.

We also accept Care Credit, an instant flexible payment program specifically designed for healthcare expenses. Care Credit can be used for unexpected medical and hospitalization expenses, making it easier to get your pet the medical care that it needs.